After purchasing a new construction home in 2022, I decided Pools By Bradley was the company I was willing to trust in completing one of the most important and costly upgrades that I was going to make on my home.
My first interactions were with Aaron, the sales consultant and design manager. Aaron very clearly communicated that the company was still working through hardships from the covid pandemic, and patience would be needed for the process. Aaron assured me that despite the challenges of the times, Pools By Bradley would take the best care of me and stand by the quality of their work. I had researched many pool designs and had the exact design that I wanted. My main goal was to have a practical and useful pool, but with a WOW factor and a modern resort feel. We worked together to map out the design, and Aaron made suggestions along the way on how it might have to be laid out differently based on the grade of the yard. He took all the time that I needed to be completely satisfied with my design, even down to flagging the yard with me so I could better visualize the space and layout of the pool in my yard.
Carole was assigned our project coordinator and was charged with communicating each step of the process to us, as well as tasked with answering any of our questions or concerns along the way. She would send me almost weekly emails to tell me what would be happening next and when it might be happening. If there was anything holding up the process, she would let us know what is being held up and why. Carole was such an important part of the process for us, and we were very thankful for her ongoing communication and dedication to our project.
Scott, the construction supervisor, was amazing in his commitment to quality. He would walk the property with me to check on the details and demanded that it be made right or better, even when I didn’t notice an issue myself. His attention to detail and failure to accept anything other than the best work was much appreciated. A few times he even dropped what he was doing to come over and help any urgent situations or issues that needed addressed right away. Chris, another field supervisor, was very helpful in troubleshooting and putting the finishing touches on the punch list. He took the time to double check things for us and investigate when something just didn’t seem right. Now that our pool is done and we are actively using it, Tyana, the service and warranty liaison, is our go to person for any warranty issues that may arise and no questions are asked when an issue might need to be addressed. She is also my go to person when I can’t remember how to use something, or access something, or any other random thing that may come up now that we are on our own. She has been so gracious and patient with us as we get adjusted to using our new pool and equipment.
The absolute best part of this company is that they genuinely want their customers to love their pool, and they have in essence all become an extended part of our family in the process. My son came down with a very serious medical issue during our pool installation and the staff continued to check up on us and send us well wishes for a full recovery while my son was in the hospital. They made cards for my son and even delivered him a very thoughtful heaping gift bag of goodies and pool toys to cheer him up. Even to this day, they periodically send me an email just to check in on my son. Megan, the owner, has been in communication with me periodically to make sure everything is ok, and we have everything we need. Joe, VP Construction/Operations, has also made personal visits to our home to help make sure that everything is working properly and to answer any questions that I have.
There is a reason that Pools By Bradley has been voted Best of Orlando for 9 years in a row!! I am thrilled and blessed to have such a stunning view, both day and night, in my own backyard. I just couldn’t be happier with our experience with Pools By Bradley, and you will be too!
